Sign up for Uber Direct through Toast Digital Storefront Suite
Uber Direct is an on-demand delivery platform for businesses that take orders through their website, app, or phone. With Uber Direct, you can offer your customers delivery in under 2 hours.
Through our new integration, you can offer fast, commission-free local deliveries for orders placed through your Toast powered Online Ordering channels.
Fill out the form to get more information on how to get started.
By selecting Submit, you agree that you have read, understand, and agree to the Terms and Conditions and Privacy Notice, including that Uber and/or representatives may contact you for marketing purposes. You may opt out at any time.
Benefits of working with Uber Direct
Seamless Delivery
Offer customers flexible delivery options, real-time tracking, proof of delivery, and Uber-managed support.
Affordable Pricing
With 0% commission, you pay only a fixed fee based on distance, speed of delivery, and region. You can choose to pay or pass the cost on to your customers.
Operational Ease
Onboard directly through Toast Digital Storefront to power deliveries from Toast Online Ordering.
What is Toast Digital Storefront?
Stand out online with solutions designed to help attract guests and boost sales. With set-it-and-forget-it integrations with your POS, commission-free online ordering, websites, and customizable branding, the Digital Storefront Suite works hard to bring guests in online so you don't have to.
Stand out from the crowd
A customizable Toast Online Ordering site showcases your brand and helps attract new guests with search engine optimized menus.
Built to drive repeat orders
Let guests upsell themselves with single-use promo codes and grow your guest list to power your Toast Loyalty and Marketing campaigns.
Unlock a fleet of white-glove delivery drivers
Easily scale your delivery business without having to hire your own drivers with Toast Delivery Services and Uber Direct.
“Uber Direct for Toast Delivery Services has been a great addition to our delivery platform. It allows customers to order through our website, keeps delivery prices down, and offers speedy convenient service. We love the seamless integration. I would highly recommend!"
Brian Terpay, COO, Over Easy
How to get started
1. Create your Toast Online Ordering website
Get discovered, showcase your brand, and offer a seamless online ordering solution that's easy for your guests and integrated with all of your ordering channels for your staff.
2. Activate Toast Delivery Services
Offer your own delivery through a Toast network of on-demand drivers — all commission-free. Toast Delivery Services empowers you to take back control of the delivery experience and own relationships with your guests without needing to hire in-house drivers.
3. Select Uber Direct to fulfill delivery orders
Get food delivered to customers. Share real-time updates, estimated time of arrival (ETA), and live location tracking with your customers by text.
FAQs
What is Uber Direct?
Uber Direct is a local delivery platform for businesses of all sizes and across all industry verticals. Merchants can offer on-demand delivery to their customers directly from their own channels.
What is the difference between Uber Direct and Uber Eats?
- Uber Direct is a white-label solution that allows merchants to add on-demand delivery to their own website, app, or other sales channels
- Uber Eats is an online marketplace where merchants are listed side by side offering their products to customers for delivery or pickup
Many merchants drive revenue by using Uber Direct and Uber Eats together. Uber Direct empowers merchants to serve their loyal customer base by offering delivery to those who order directly through the merchant’s own sales channels. Uber Eats connects merchants with new customers they may otherwise never have had the chance to serve.
How does customer support for Uber Direct work?
There are 2 options for support:
- Brand-managed support: You or your support team own and manage the relationship with your customers and will contact Uber Support on their behalf.
- Uber-managed support: Uber Support works directly with your customers for live order support and to initiate refunds (note: currently, Uber does not refund the customer; we will only inform you about the refund decisions and amount). Additional charges may apply for this option.
How far can I deliver with Uber Direct?
Uber Direct typically supports deliveries within a radius of 10 miles in serviceable locations, but we can deliver farther depending on your needs. When you speak with an Uber Direct representative, please discuss your delivery radius needs.
How do I sign up for Uber Direct in Toast?
Uber Direct lives in the Toast Digital Storefront products. To activate you will need to:
- Turn on Online Ordering with Toast - this article explains how
- Turn Toast Delivery Services and choose Uber Direct as your delivery provider - this article explains how
Note – if you’re already using another delivery provider, this article also covers how to swap to Uber!
