Why Uber Direct?
Uber Direct is an on-demand delivery platform for businesses. You take orders through your website, app, or phone. Then, get them delivered locally with Uber’s courier network in under 2 hours or on the same day.
Just like that, you've got delivery covered. Delivery, done.
When customers order through you, we help deliver for you
Delivering on-demand provides an opportunity to win customers over and build brand loyalty.*
- 75% of consumers expect express delivery as an option
- 72% of them say a positive delivery experience makes them more likely to order again
With Uber Direct, access couriers in your area who can deliver your goods to customers, around the corner or up to 20 miles away. It's an affordable and efficient way to scale. Handle a high volume of orders or supplement your existing fleet.
Your orders. Uber's global courier network.**
Monthly active drivers and couriers
Orders completed in 45 minutes or fewer
Uber cancellation rate
Get the guide
Access this free guide to obtain strategies and tips on how to power an on-demand delivery experience for customers who prefer to order directly from you.
“Delivery with Uber for orders received on our website or app reduces our costs compared to orders we get from third-party apps, yet it still maintains the same level of convenience that our loyal customers expect.”
Steve Foreman, Director of Operations Services, White Castle
Benefits of Uber Direct for your business
It’s customer-friendly
- Offer customers flexible delivery windows: under 2 hours, same-day, or scheduled up to 30 days in advance
- Provide customers with real-time tracking and estimated time of arrival (ETA) by text
It’s affordable
- Pay a fee per delivery—0% commissions
- Get pricing as low as $6.99 per delivery based on distance, speed of delivery, and region
It’s easy to get set up
- Activate through your existing point-of-sale (POS), order management system (OMS), or other platform for automated order processing
- Choose from over 90 integration partners to seamlessly integrate and onboard
Partners we integrate with
“Uber Direct has been a terrific partner. Their easy integration with our existing operations shows true partnership. With Uber Direct, we’re not just delivering pizza; we’re delivering the great experience our loyal customers expect from our brand.”
Victoria Pierce, Director of Marketing, Frank Pepe Pizzeria Napoletana
Get started
Time to get started with Uber Direct so you can deliver
Step 1
Learn more about the benefits of Uber Direct for your business
Step 2
See how to integrate and set up Uber Direct with your tech stack
Step 3
Active through your platform or use the Direct Dashboard or API to get started
Frequently asked questions
How is my business priced for Uber Direct?
Pricing for Uber Direct is per delivery only—there are no startup costs, commissions, or monthly minimums. Per-delivery pricing will vary based on the Uber Direct products you use, such as your channel partner and delivery mileage.
What types of items can be delivered using Uber Direct?
Uber Direct is for businesses big or small, including restaurants, retailers, grocers, convenience stores, and pharmacies, that are looking to offer on-demand delivery directly from their own sales channels (such as website, app, and phone).
With Uber Direct, you can deliver:
- Packages as large as a suitcase and as heavy as 50 pounds
- Packages for almost every consumer end market, including grocery, retail, restaurant, liquor, pet supply, flower, and more
Note: some item types (such as pharmaceuticals, alcohol, and tobacco) may be restricted depending on your geography
How does customer support for Uber Direct work?
There are 2 options for support:
- Brand-managed support: You or your support team own and manage the relationship with your customers and will contact Uber Support on their behalf.
- Uber-managed support: Uber Support works directly with your customers for live order support and to initiate refunds (note: currently, Uber does not refund the customer; we will only inform you about the refund decisions and amount). Additional charges may apply for this option.
“The new brand builder,” Uber and Edelman Data & Intelligence (July 2023)
**Global figure. Data from January 2023 to December 2023
